Terms of Service

I. 100% Money-Back Guarantees

A. 30-Day Money Back Guarantee
Brix Hosters proudly offers its subscribers a “30-Day Money Back Guarantee.” This guarantee allows subscriber to purchase Brix Hosters’s services with full confidence and zero-risk. Consequently, subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date, including setup fees, less any additional over-usage and free domain registration costs (see section I.C below). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

This guarantee can be requested at anytime within the 30 days of the commencement of service if subscriber is not satisfied with Brix Hosters’s services. If the 30-day service of the subscription has been exceeded, subscriber is not eligible for this guarantee. A request for this guarantee must be submitted via Brix Hosters’s “Support Desk”
If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Brix Hosters could improve service.


B. Any-Time Money Back Guarantee
Brix Hosters proudly offers its subscribers an "Any-Time Money Back Guarantee." This guarantee allows subscriber to use Brix Hosters’s services with full confidence and zero-risk. Consequently, subscriber may request a full refund of the current month's fees (not the current billing cycle) and to-date pre-paid fees for future months, less any additional over-usage, setup fees and free domain registration costs (see section I.C below). Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.

This “Any-Time Money Back Guarantee” can be requested at anytime that you are not satisfied with Brix Hosters services. A request for this guarantee must be submitted via Brix Hosters’s “Contact Us”
If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Brix Hosters could improve service.

C. Refunds for Domain Registrations
Brix Hosters utilizes an industry standard third party Registrar for domain name registration services. Once an order is placed for a new domain name through Brix Hosters, we register the domain for the customer through the Registrar. Domains registered in this manner are not eligible for a refund and the cost for such domains will be subtracted from any service refund from Brix Hosters.

New domains may be cancelled and receive a full refund only within the first 24 hours after placing an order. This grace period only applies to new domain name registrations and is not applicable for domain renewals.

If you cancel your Brix Hosters service, you will retain ownership of your domain name for as long as you continue to renew the domain. You may renew the domain through Brix Hosters or through the Registrar.


II. 99.9% Uptime Guarantee
Brix Hosters guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Brix Hosters has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and Brix Hosters data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that Brix Hosters cannot directly influence.

To request a service credit due to an uptime concern, please submit a request for this guarantee via Brix Hosters’s Support Desk

III. Prohibition of Adult Content
Subscribers of Brix Hosters’s services are prohibited from storing or posting adult content, or links to adult content, through the subscribed service. All material of pornographic nature is considered adult content. Online image galleries whose primary purpose is the public display of fine art or artistic mediums are not considered to be adult content.


IV. "Fair-Use" Resource Assignment
Brix Hosters offers high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, email or FTP accounts. The intention of Brix Hosters is to provide ample resources for customer convenience, so that customers needn't to worry about exceeding limits.

It is acknowledged by users of Brix Hosters services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Brix Hosters servers.

It is also acknowledged by users of Brix Hosters services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. Brix Hosters takes measures to utilize the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by users of Brix Hosters services that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. Brix Hosters, along with many other hosting providers use this business model in order to offer web hosting services en masse at inexpensive and affordable rates.

It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, Brix Hosters reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the "fair-use" of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilization. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of Brix Hosters.

If a "Fair-Use" breach occurs, which's determination is solely up to Brix Hosters, subscriber may have to remove files from or reduce access to subscriber's account to an extent as determined by Brix Hosters, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that Brix Hosters may have to take.


V. SPAM and Unsolicited Commercial Email (UCE)
Brix Hosters takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM through our network and services. Customers of Brix Hosters may not use, or permit others to use, our network to partake in UCE distribution. Customers of Brix Hosters may not host or permit hosting of sites or information that is advertised by UCE from other networks.

Upon notification of an alleged violation of our SPAM policy, Brix Hosters will initiate an immediate investigation. During the investigation, Brix Hosters may restrict customer access to the network to prevent further violations. Subscriber will thereafter be advised of the situation. If a subscriber is found to be in violation of this TOS, Brix Hosters may, at its sole discretion, unilaterally restrict, suspend or terminate the violating customer's account. Further, Brix Hosters reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Brix Hosters will notify law enforcement officials if the violation is believed to be a criminal offense.


VI. Prohibited Scripts and Applications
Brix Hosters strictly prohibits the use of certain scripts such as IRC, Proxy, SSH, Telnet, or any other script which may overwhelm server resources due to the inherent nature of the script itself or by defect in the coding of the script. If a user script is found to be in violation of this clause, or is found to be overwhelming system resources, the user may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the user account may be suspended for further review.


VII. Payment
Establishment of this service is dependent upon receipt of payment of stated charges by Brix Hosters. Subsequent payments are due on the anniversary date of the month for that month's service or whichever is the selected billing cycle.


VIII. Failure to Pay
Brix Hosters may temporarily deny or terminate service upon the failure of the subscriber to pay the charges when due. Such termination or denial will not relieve the subscriber of responsibility for the payment of all accrued charges and any collection fees.


IX. Account Cancellation
A subscriber may cancel his account at any time online via his account control panel’s “Billing Options.” If requesting a cancellation, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Brix Hosters could improve service. The cancellation will take effect immediately and the subscriber’s account will remain active until the end of the subscription. Account resumption is possible with one click from the same menu, in case you should redecide.


X. Subscriber Acknowledgement
Subscriber acknowledges that the service provided is of such a nature that the service can be interrupted for many reasons other than the negligence of Brix Hosters and that damages resulting from any interruption of service are impossible to ascertain. Therefore, subscriber agrees that Brix Hosters shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Brix Hosters. Subscriber further acknowledges that the Brix Hosters’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Brix Hosters be liable for any special or consequential damages, loss or injury.


XI. Change of Nameservers
In cases of new hosting accounts or additions / modifications to hosted domain names or any other cases which involve the change of nameservers of a domain from other DNS servers to Brix Hosters's DNS servers, there may occasionally be a delay of several days, weeks or longer depending on the accessibility of control options at the respective registrar of the domain name registration. It is possible that if the registrar (or the entity having control over the domain registration) is not cooperative, the domain nameservers can not be changed at all. Due to the unpredictable nature of the nameserver change process, no guarantees are made regarding the amount of time a specific change may take. On customer request, nameserver change of domain names is done by Brix Hosters on behalf of the account holder. In such cases, a successful change of nameservers cannot be guaranteed in any way or fashion as it solely depends on the accessability or cooperation by the domain name registration’s registrar.



XII. Support Boundaries
Use of Brix Hosters services requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of subscriber's website.

The subscriber is responsible for programming and for uploading the website to our servers. Website development, consulting, programming and debugging are beyond the free hosting support services. However, our web design and programming team will be happy to prepare a quote to fit your specific requirements.

The subscriber agrees that he or she has the necessary knowledge to create and maintain their website and agrees that it is not the responsibility of Brix Hosters to provide this knowledge or service.

Brix Hosters provides technical support for services only to its subscribers. We limit our technical support to our area of expertise. The following is our guideline when providing support:

Brix Hosters provides support related to your service plan’s features’ physical functioning. Brix Hosters does not provide technical support for the subscriber’s customers.

The only way to request technical support is to utilize the technical support helpdesk options located within the Brix Hosters control panel, or by calling our 24/7 Toll-Free Phone Support, or by using our 24/7 LiveChat feature.


We encourage you to check there first. Lastly, the "Quick Help" option in the control panel you are using may have the answer to your question. Please investigate these resources before contacting tech support.


XIII. Network


A. IP Address Ownership
If Brix Hosters assigns a subscriber an IP address for use with the subscription, the right to use that IP address shall belong only to Brix Hosters and the subscriber shall have no right to use that IP address except as permitted by Brix Hosters. Brix Hosters shall maintain and control ownership of all IP numbers and addresses that may be assigned to subscribers by Brix Hosters. Brix Hosters reserves the right to change or remove all such IP numbers and addresses in its sole and absolute discretion, at any time.

B. Data Transfer and Disk Usage
Subscriber agrees that bandwidth and disk usage shall not exceed the maximum number of megabytes per month for the service plan subscribed by the customer (“Agreed Usage”). Brix Hosters will monitor subscriber’s bandwidth and disk usage. Brix Hosters shall have the right to take corrective action if subscriber’s bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all services, or termination of this Agreement, which actions may be taken is in Brix Hosters's sole and absolute discretion, at any time deemed necessary by Brix Hosters. If Brix Hosters takes any corrective action under this section, subscriber shall be entitled to a pro-rated refund of any fees paid in advance prior to such action. In any cause, subscriber will be warned of approaching or exceeded resource limits via email by Brix Hosters’s automated notification system.


C. System and Network Security
Subscribers or any network users are prohibited from violating or attempting to violate the security of Brix Hosters’s network or any and all components there in.